Frequently Asked QuestionsFAQs

  1. How many avatars can be printed on each customized product?
    The website system has a limit of uploading a maximum of 6 ordersphotos, if more than6photo, directlyWhatsAppWe place an order.(Click on the bottom right corner of the websiteWhatsappbutton/ WhatsApp +852 5491 0044)

  2. How much does it cost to add additional avatars?
    The product price already includes one avatar, each additional avatar$10. (Only applicable to some products, please refer to the product page for details)

  3. Will you help with the avatar? Is the photo too dark?

    Our services include: immediate back ground (background), and general color matching to ensure ideal printing results.

  4. Will you first check that the photos I upload are up to spec or print as desired?
    We will check your photo first.
    If necessary, we will contact you directly. If we ask you to change the photo, there will be no additional charge for the change.

  5. After the order is confirmed, because of personal preference, I need to change the product background style or avatar. Do I need to charge?
    Each change requires a processing fee of HK$10 and an additional 2 production days.
    If you have any questions about the printing effect, it is recommended to contact us directly and send pictures to let us evaluate the printing effect before placing an order.

  6. When uploading a photo, what is the image size or resolution required?
    If the photo looks sharp (no jitter/no frame), the resolution is adequate and the print should look good. An image with a resolution of 2400px (W) x 3000px (H) or higher is recommended. (For more photo specifications, please refer toCustom Product Notes )